FAQ

Do you have a physical store?

Unfortunately, at the moment we only have an online website. We are hoping to open up a physical store in the next year.

Which countries do you ship to?

We ship worldwide!

How much is delivery and how long does it take?

Express shipping is $5 or spend over $50 and get shipping free. Express shipping takes between 1-3 business days to arrive, and standard shipping please allow 2-7 business days.

Where are you based?

We are based in Adelaide, Australia.

Do you do refunds?

Yes, only if the garment is in immaculate condition with the tags still attached. It also has to be returned to us by 7 days of purchase. 

Please read the size guides carefully before asking for a refund for your garment.

* Sale items are strictly excluded. 

What is a pre order?

Pre order means that the garment is simply not available on our website yet. This may take between 1-4 weeks to arrive. Usually, the ETA date is listed below the product. If you are needing the garment before this date please email info@sephashboutique.com.